Shipping Policy
🇺🇸 We Ship to USA Only
At this time, we only ship to addresses within the United States. All orders qualify for FREE shipping with no minimum purchase required!
📦 Processing Time
Orders are typically processed within 2-5 business days.
🚚 Delivery Time
Standard delivery: 5-10 business days after processing
📍 Order Tracking
You'll receive a tracking number via email once your order ships so you can follow your package every step of the way.
Shipping Address Accuracy
Please verify your shipping address carefully before completing your order.
If your package is returned to us or cannot be delivered due to an incorrect, incomplete, or undeliverable address provided by you, we are not responsible for the shipping costs. You will be responsible for paying the reshipping fee to send the package to the correct address.
We recommend double-checking your shipping address, including apartment/suite numbers, before placing your order to avoid delays or additional charges.
Lost or Stolen Packages
Once your package shows as "Delivered" in the tracking system, our responsibility for the shipment ends. We are not liable for packages that are lost, stolen, or damaged after confirmed delivery.
If your tracking shows delivered but you haven't received your package:
- Check with neighbors or household members
- Look around your delivery location (porches, mailroom, building office)
- Contact your local post office or carrier with the tracking number
- File a claim with the shipping carrier if the package is confirmed lost or stolen
We recommend selecting a secure delivery location or requiring a signature for delivery if you have concerns about package theft in your area.
International Orders
We currently only accept orders shipping to USA addresses. We apologize for any inconvenience and hope to expand our shipping coverage in the future.
Questions?
If you have any questions about shipping, please email us at info@buyecec.com and we'll be happy to help.
